Frequently Asked Questions

Remedial Massage is best viewed as a maintenance strategy for keeping your body in great shape. It provides many benefits to the body that enhance health and wellbeing including:

• injury prevention and management
• relief from aches, pains and niggles such as headaches, neck and back pain
• improved posture and postural awareness
• improved neuromuscular (brain-muscle) function
• improved mobility/reduced joint and soft tissue stiffness
• accelerated post-exercise recovery
• assistance with managing chronic pain
• stress relief and management of anxiety and depression
• enhanced tissue nutrition and detoxification via increased blood and lymph circulation.

Remedial Massage & Myotherapy both involve the use of specific assessments, relevant hands-on treatment techniques and, in many cases, home-exercise prescription to relieve pain and restore better function.

It's a little confusing to have more than one name to describe what we do, but essentially Myotherapy has recently been introduced as our industry has evolved, to describe more advanced qualifications in Remedial Massage Therapy. 

Nowadays, Myotherapists learn more detailed assessments and more advanced treatment interventions than Remedial Massage Therapists do in their undergraduate qualification. However, it is worth noting that this is a recent change, and so Remedial Therapists who have been in the industry for over 10 years will often have a similar level of knowledge and skill as a recently graduated Myotherapist.

Since our team of therapists regularly engage in professional development, their knowledge and skills are exceptional, whether they are a qualified Remedial Therapist or Myotherapist.

Online bookings are available for some of our therapists but not for all.

If you are unable to find a suitable time online, or have questions about the type of booking to make or which therapist is right for you, please contact the therapist directly. 

Each Team Member's contact number is included in their biography on Our Team page.

Our in-clinic prices (inc. GST) can be viewed here and range from $64 to $176 depending on the length of the session, therapist, and type of treatment. Please be aware that mobile/home visit consults incur a call out or travel fee on top of the consultation fee.

Our therapists are some of the best in the business and provide fantastic value-for- money given our respective skillsets and experience levels.

Yes, however the majority of the time you will need to pay the total fee upfront and then manually claim your rebate back from your health fund. 

In most cases you can claim online and your rebate will land back in your account within 24 hours.

It goes without saying that you will need to have Remedial Massage or Myotherapy included on your health fund policy to gain access to these rebates.

Please be aware that Wellbeing Services are not eligible for Private Health Fund rebates, however to make it a little gentler on the bank balance, payment plans are available for the Wellbeing KickStart Packages. 

 If you have questions about this that are not answered here, please get in touch with our Wellbeing & Performance Consultant, Thea Dillon, via email: Thea@nomoreniggles.com.au.

Thea offers complimentary discovery sessions that can be booked online to clarify whether this service is right for you. If you are touching base as a representative of a sporting organisation or business, a coach, or a parent of an athlete seeking more information, Thea will be very happy to hear from you and will respond to your query asap.

Pricing for our Wellbeing Thrive2Perform Services are listed here. If you require more information, please contact our Wellbeing & Performance Consultant, Thea Dillon, directly (thea@nomoreniggles.com.au), or schedule a complimentary Wellbeing Discovery Session here. 

Your privacy is important to us. Please feel free to discuss any of the following information with us with regards to the privacy of the information you provide.

Our No More Niggles Privacy Policy

Any information provided by you is used to ensure that the best possible and appropriate health care is delivered and we aim to ensure all records are accurate, complete and up-to-date. No-one other than the No More Niggles staff/team members has access to your records and they are kept in a secure location. Records that are no longer needed are destroyed or permanently de-identified.

Occasionally we may be involved in research on health issues. If any data is used in research, it will not include information which identifies clients, unless special circumstances apply.

The delivery of best possible massage therapy, myotherapy & wellbeing services may require liaison with other medical or health professionals, coaches, or your requested contacts, as appropriate. If we need to disclose information about you to people other than those associated with your treatment, we will seek your permission first.

Thank you for taking the time to read this information and please discuss any concerns you may have with any of Our Team at No More Niggles.

Read on for Our Full Privacy Policy:

We are committed to handling personal information about you, including health information about you, in accordance with the requirements of the Commonwealth Privacy Act 1988.

What Kind of Information Do We Collect About You? 

We collect and hold the following kind of information about you:
• your name, address, date of birth, email and contact details
• information about your family or relatives
• information about other health professionals involved in your care
• any government identifiers such as Medicare number, DVA number. However, we do not use these for the purposes of identifying you in our practice
• other health information about you such as: a record of your symptoms, your relevant medical history, the diagnosis made and the treatment we give you: specialist reports; test results ;your appointment and billing details; your prescriptions; your healthcare identifier; your health fund details; other information about you collected for the purposes of providing care to you.

How Do We Collect & Hold Your Personal Information?

We will generally collect personal information about you in these ways:
• directly from you when you give us your details (eg, face-to-face, over the phone,
via a registration form or an online form).
• from a person responsible for you (such as a parent or guardian).
• from a third party where we are permitted by law to do that (eg. other health care professionals involved in your care, from your health insurer, from the My Health Record system etc.).

Why Do We Collect & Use Information About You?

We primarily collect and use personal information about you to provide our services to you and to communicate with you and others involved in your care in relation to those services.
We also sometimes use that information for other purposes, including:
• to help us manage our accounts and administrative services, including billing, arrangements with health funds, pursuing unpaid accounts, management of our IT systems and to conduct accreditation, quality assurance or internal audits; or to complete a Covid19 Risk assessment should a positive case present to clinic.

When And Why Might We Share Your Information with Others?

We may disclose information about you to others outside of our practice as permitted or required under law. This will include situations where we disclose information about you in order to:
• comply with our legal obligations (eg. mandatory reporting under legislation, responding to a court order or subpoena)
• consult with other health professionals involved in your healthcare
• get test results from diagnostic and pathology services
• claim on insurance
• communicate with your health fund, with government and other regulatory bodies such as Medicare
• help us manage our accounts and administrative services (eg. billing or debt recovery, arrangements with health funds, pursuing unpaid accounts etc.).
• lessen or prevent a serious threat to a patient’s life, health or safety or a serious threat to public health or safety
• help in locating a missing person
• establish, exercise or defend an equitable claim through the My Health Record
• prepare the defence of anticipated or existing legal proceedings
• discharge notification obligations to liability insurers.

Your Right To Seek Access To, & Correction Of, the Information We Hold About You

You have the right to seek access to and correction of the personal information we hold about you. You may be required to pay a small fee for our administration in relation to requesting a copy of your information. 

We will normally respond to your request within 30 days. To make the request, you should contact our us at info@nomoreniggles.com.au.

If you think that the information we hold about you is not correct, please let us know in writing. We will take reasonable steps to correct your personal information where the information is not accurate or up-to-date. From time to time, we may also ask you to verify that the information we hold about you is correct and current. And please notify us if and when your contact details change (see ‘how to contact us’ below).

How We Hold Your Personal Information

We take reasonable steps to protect the information we hold about you. These are designed to prevent unauthorised access, modification or disclosure and to prevent misuse and loss.
This includes:
• holding information on an encrypted database.
• providing staff with training or induction etc. about confidentiality and (in particular)
security issues.
• access to information restricted on a ‘need to know’ basis and.
• strong password protections when accessing the information on a computer.

If You Have a Privacy-Related Concern

If you have concerns about the way we’ve handled your privacy, please let us know. You should do that in writing. We will then aim to respond to you within 30 days.
If you are not satisfied with our response, you can refer your complaint to the Office of the Australian Information Commission, whose contact details are:
Phone: 1300 363 992: 

Email: enquiries@oaic.gov.au; 

Post: GPO Box 5218 Sydney New South Wales 2001

How To Contact Us

To contact us about any privacy related issues, please approach our Owner, Thea Dillon: thea@nomoreniggles.com.au.